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FAQ: How can I recover from a looping reset?

FAQ #65: Troubleshooting. By treo.tc. Status: Public, 15868 views. Flag for Review

There are two ways. First though, let's look at why this generally happens...

Looping resets are caused by a piece of software which tries to force a reset in order to install itself. One attribute of a PRC file that can be set by the developer is 'Reset on install'. This generally happens because the file is doing something system-wide that requires the system to be restarted to accommodate the new application. Should the new software crash while being booted by the syetem, you get the loop.

Getting out of the loop:

Method 1: Press the up arrow and pin reset at the same time. Do not let go of the up arrow on the 5-way up arrow until you see the Palm logo.

You know you have been sucessful if you go to the general prefs screen and you cannot turn on the Beam receive option. Beam receive function is loaded as a library file from memory. A safe/warm reset prevents any system extensions from loading. Another indicator of success is that the looping has stopped.

Complete the process by deleting the offending software and MOST IMPORTANLY soft reset the device afterwards. Your Treo 600 will behave very oddly if you turn on wirless mode while the unit is still in the warm reset mode.

Method 2: If the first method fails, the loop may be uninterruptible because of timing issues. The ROM is decompressing into protected RAM space at boot-up. Unless you hit the reset at precisely the right point in the loop, you may go back into the loop.

Try going half way into the Hard Reset (Press power button next to antenna and pin reset at same time). DO NOT PRESS UP ARROW to delete all data. At this point your Treo should have stopped looping. Now from this screen do a pin reset and immediately after press the up arrow. If you press the up arrow too soon... well you know the rest.

Source: mwomwom @ Treo Central


 
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