Palm's official blog has a new posting by Paul Loeffler that includes video interview detailing Palm's customer support program.
I sat down with John Moses, Palm's VP of worldwide customer relations, to get a deeper understanding of all the different customer support options that are currently available to Palm users. John shared information about many programs that Palm provides including self-support options, phone support, and other premium services. He also discussed Palm's recently launched web IM chat offering, which allows people to communicate with a Palm agent in real time.
The video is accessible on YouTube directly, at this link. It's embedded in the blog post, too.
The blog post also contains links to all of Palm's customer support facilities, including their Knowledge Library, Help Forums, Voice Support (free for only the first 90 days), and extra-cost services, plus the new real-time Chat line.
The post doesn't mention my favorite source for Palm support, the TreoCentral forums. Even so, if I needed help, I'd look into Palm's Chat option for nearly instant gratification.
