Home | Stories | Reviews | TreoCast | Treo Store | Accessories | Software | Discussion | Mobile | About | Search   treocentral.com >> Products & Reviews >> Accessories StuffBak Thu Mar 23, 2006 - 4:40 PM EST - By Douglas Morse Table of Contents Overview> The FeesConclusion The Fees So far, so good, so easy. But here’s where I got steamed. On the last screen, you discover that returns cost you a $14.95 fee for each item recovered, and you’ll have to pay for shipping on top of that. The two- and five-packs of labels don’t include that essential information anywhere on or in the package. This info should be clearly explained on all packaging. To make StuffBak worthwhile and avoid the costly return fees, you have to upgrade to their "premium" service for $19.95 and this is what you’ll get for five years: Free recovery for all registered items Priority service and handling Free overnight shipping for returns 20 percent StuffBak store shopping discount Free 2-label Mini Pack shipped free via USPS Counting shipping and recovery fees, the non-premium plan is so expensive that it's hardly worthwhile. If your first item is found, you are offered the option to upgrade automatically to premium service. Who wouldn’t? It would behoove StuffBak to ditch the $14.95 return service completely and have people pony up the $19.95 upon the first recovered item. They should also be more up-front about the real costs of the returns. Although the labels boast a reward for finders in bright florescent yellow lettering, the reward provided by StuffBak is twenty dollars worth of labels to the finder. This is hardly what the label implies. You’d really need to offer a cash reward on your item to make it worthwhile for the finder to return it. A little closer to truth in the company's promotional copy would be welcome, here. And although these labels look like they’re tamper-proof, you know, the kind of self-destructing stickers that you’ve seen mfrs use atop the screws on casework of small electronics to prove the user didn’t open the case (and void the warranty) when they try to peel them off, they’re not. I put one on the back of a Treo that lives in one of InnoPocket’s metal cases. Those cases are lined with grippy neoprene cushioning, and after taking the Treo in and out of the case half a dozen times, the StuffBak label started to peel at its edges and finally came off the Treo in a sticky, tangled mess. I had to just throw away the label. So try to find a place on your Treo where you can slap a StuffBak label to avoid this scenario, but where a finder will still spot it. Functionality As for StuffBak's claim of a 75 percent return rate, here are my “lost on purpose” stories: I left an old Visor Prism, working but held together with duct tape, in a bookstore near Columbia University. Weeks later, silence. No call that it had been found. My next test was more successful. I left a Sony Clié in a Panera Bread shop. Within two days, I had an e-mail and a phone call from StuffBak. When I called back, they couldn’t have been nicer, and I went to pick up the Clié the next week. At that point I upgraded to the premium service. I left a Polaroid Camera in a men’s room at Zen Palate. It ended up in the restaurant's lost and found. No one called StuffBak. When I phoned the restaurant, they said they found the camera and dropped it in their lost and found box despite the prominently displayed label. When I asked the waiter at Zen Palate why they didn’t call the number on the label, he said that no one looked closely at the camera. However, once I explained the system to him, he immediately demanded to know more about the product. He scribbled down the StuffBak website address and I’m sure he went to order some labels that night. According to StuffBak, tests that were conducted by CNBC and USA Today showed a 75 percent recovery rate. I have my doubt about the veracity of those tests, as I think my three examples reflect more likely scenarios. For my fourth test, I left the Polaroid camera on top of a bunch of fruit displayed outside a grocery store. It has not returned, but it's been only a few days. Next Page: Conclusion >>   User Opinions 56% 44% Read Opinions (9) Would you recommend StuffBak? Yes   No   Product Info Details > Name StuffBak > Company StuffBak > Fact Sheet & User Opinions Availability > Available Pricing > $5.95 Sponsored Links StuffBak from TC Store (8 labels) StuffBak from TC Store (2 labels) References Actions > Print this page > Cases Chargers Bluetooth Headsets Keyboards Memory Protectors Cradles Styli More Treo Accessories Palm Side Case Side-loading leather belt clip case Just $24.95 BUY More Side Cases Palm Stylus (2 Pack) for Treo Pro Keep extras at home and at the office. Just $14.95 BUY More Styli Screen Protectors for Treo Protect your screen! Just $12.95 BUY More Screen Protectors Palm Charger for Centro, Treo Charger for your Palm handheld Just $14.95 BUY More Wall Chargers SPE UltraSlim SkinCase for Treo 755p, Treo 750 Half the thickness, better keyboard access Just $9.95 BUY More Skin Cases Palm Leather Zip Case for Pixi Just $36.95 BUY More Pocket Pouches Palm Slip Case for Pixi Just $27.95 BUY More Pocket Pouches Motorola H17 Bluetooth Headset Just $89.95 BUY More Wireless Headsets Seidio Micro-USB Travel Charger,Touchstone Compatible for Palm Pixi, Pre Just $19.95 BUY More Wall Chargers RedFly Media Cable for iPod for Treo Pro, Treo 800w, Treo 750, Treo 700wx, Treo 700w Just $29.95 BUY More Mobile Companion Plantronics BackBeat 903 Stereo Bluetooth Headset Just $89.95 BUY More Wireless Headsets Jabra Cruiser Bluetooth Car Kit Speakerphone Just $89.95 BUY More Speakerphones BlackBerry HS-500 Bluetooth Headset Just $69.95 BUY More Wireless Headsets

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