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Sprint Touts Customer Satisfaction Gains

Fri Feb 18, 2011 - 2:23 PM EST - By Annie Latham

On Thursday, Sprint proudly announced its 12th consecutive quarter of improvement in customer satisfaction and first call resolution. The company was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion -- one of only 40 companies to have earned this distinction.

To receive this elite honor, companies must not only excel within their own industries, but also must stand out among leading brands evaluated by J.D. Power in 20 major industries. J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research and through supplemental research.


Source: Sprint press release

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